I've never been one to complain. I'm typically patient when it comes to customer service but this week at USC has been disaster.
First we couldn't get the hospital to figure out if either the hospital, Uerology, or Radiology was responsible for fixing my kidney nefrostomy tube. This delay caused my fever, infection and the pain I had on my back. So we complained to everyone at the hospital and had an incident report written.
Then you know about Nurse Beni.
Yesterday I switch rooms and move to the 9th floor for chemo. I get here and the resident Dr tells us we're not starting chemo today. We argue that my Dr said we are. He checks and says there is no request for the chemo for me. My Dr has to write it. Later turns out this guy was suppose to copy my old chemo plan and my Dr would sign off. We get that done and this clown tells us it's a 3 day treatment. We question him and it turns out he's wrong. It's the same 2 day plan. That's the first problem of the day.
I arrived at the hospital at noon. The nurse sets up my antibiotic IV drip but forgets to unlock it so it starts dripping. It's a 4 hr drip. At 4 pm Elina notices the bag hasn't shrunk. Plus the nurse hasn't come to see me in those 4 hrs. The Dr has also disappeared with no chemo in sight. So we complain again and get another incident report written. The nurse blames the mistake on the person that started a new IV for me. Regardless it's still her responsibility.
Then we see something our eyes can't believe. The 4hr antibiotic drip gets started at 4pm ish. Less then 2 hrs go by and El notices the nurse taking it off my IV. El asks and the nurse says its done. Claims that the drip was going extra slow when we had the initial problem with it. Then she uses the single use isolation cover they're obligated to wear and wraps everything in it. She goes to the door were the the trash is, pulls the curtain all the way and we hear lots of noise as she dumps it in the trash. We sit and watch this in shock. Once the nurse leaves El checks the trash and finds the trash and my antibiotic IV bag soaking wet.
We don't get it. You're already busted for delaying my meds and now you're denying me of them. We complain to the Dr and tell him she's not allowed foot in my room ever again.
We'll file another complaint before we leave. Overall this entire week I've had the most disappointing experience since we started coming to USC.
My chemo did get started but due to the delays I'll be done much later today.
